- Introduction
This document sets out the cookie policy applicable to Grosvenor Casino Stratford and the wider Grosvenor Casinos brand, operated by Grosvenor Casinos Limited, a company within The Rank Group plc. The registered office of Grosvenor Casinos Limited is at TOR, Saint-Cloud Way, Maidenhead, Berkshire SL6 8BN, United Kingdom.
Grosvenor Casino Stratford operates as a land-based venue under the Grosvenor Casinos brand. The brand’s digital presence is maintained through the official website grosvenorcasinos.com. The cookie practices described in this document apply to use of that website and to data processing activities associated with Grosvenor Casino Stratford as part of the broader Grosvenor Casinos network.
This policy should be read alongside the Grosvenor Casinos Privacy and Cookies Policy, available at grosvenorcasinos.com/static/privacy-policy, and the House Privacy Policy for land-based venues, available at grosvenorcasinos.com/static/house-terms-privacy. The House Privacy Policy was last updated in July 2024.
- What Cookies Are
Cookies are small text files placed on a user’s device when visiting a website. They allow the website to recognise the device on subsequent visits and to store certain information about user preferences and interactions. Similar technologies, including pixel tags and local storage, may also be used alongside cookies for equivalent purposes.
Cookies do not directly identify individuals by name but may be linked to personal data held by Grosvenor Casinos where a user has an account or has otherwise provided identifying information.
- How Grosvenor Casino Stratford Uses Cookies
Grosvenor Casinos uses cookies and similar technologies on grosvenorcasinos.com for the following purposes:
3.1 Strictly Necessary Cookies
These cookies are required for the website to function correctly. They enable core operations such as page navigation, access to secure areas and session management. These cookies cannot be disabled without affecting the functionality of the website.
3.2 Functional Cookies
These cookies allow the website to remember choices made by the user, such as language preferences or previously entered information, in order to provide a more consistent experience across sessions.
3.3 Performance and Analytics Cookies
These cookies collect information about how users interact with the website, including which pages are visited most frequently and whether error messages are received. The data collected is used in aggregate form to improve the performance and structure of the website. These cookies do not collect information that directly identifies individual users.
3.4 Marketing and Targeting Cookies
These cookies may be used to deliver content relevant to a user’s interests and to measure the effectiveness of communications. Where such cookies are used, they operate in accordance with applicable data protection law, including the UK General Data Protection Regulation and the Privacy and Electronic Communications Regulations.
- Legal Basis for Cookie Use
The use of cookies on grosvenorcasinos.com is conducted in accordance with UK data protection legislation, including the UK GDPR and the Privacy and Electronic Communications Regulations. Strictly necessary cookies are placed on the basis of legitimate interest in providing a functioning website. All other cookies are placed on the basis of user consent, where required by law.
Grosvenor Casinos Limited is the data controller for personal data processed in connection with land-based casino operations, including Grosvenor Casino Stratford. For online operations in Great Britain, the data controller is Rank Digital Gaming (Alderney) Ltd, licensed by the UK Gambling Commission under licence number 000-038074-R-319313-014. For customers outside Great Britain, the relevant entity is Rank Interactive (Gibraltar) Limited, licensed by the Government of Gibraltar under licence numbers RGL No. 133 and RGL No. 134.
- Data Retention
Personal data collected through cookies and associated tracking technologies is subject to the following retention standards, as set out in the Grosvenor Casinos Privacy and Cookies Policy:
- Marketing use: Ceased no more than two years after the customer’s last transaction
- General customer data: Typically retained for seven years after the end of the relationship
- Regulatory and anti-money laundering obligations: Retained as required by applicable UK law and licensing conditions
These retention periods apply across Grosvenor operations, including data associated with customers of Grosvenor Casino Stratford.
- Managing Cookie Preferences
Users may manage cookie preferences through the following means:
- Browser settings: Most web browsers allow users to refuse or delete cookies through their settings. Instructions for managing cookies are available through the help function of the relevant browser. Disabling certain cookies may affect the functionality of grosvenorcasinos.com.
- Cookie consent tools: Where a cookie consent mechanism is presented on the website, users may adjust their preferences at any time by accessing that tool.
Grosvenor Casinos does not guarantee that third-party tools or browser extensions used to block cookies will function correctly in all circumstances. Users are responsible for configuring their own devices and browsers in accordance with their preferences.
- Third-Party Cookies
Grosvenor Casinos may permit third-party service providers to place cookies on users’ devices through grosvenorcasinos.com. These third parties operate under their own privacy and cookie policies, and Grosvenor Casinos is not responsible for the content of those policies. Users who wish to understand how third-party cookies function should refer to the relevant third-party documentation.
- Cookies and Land-Based Venue Operations
Grosvenor Casino Stratford is a physical venue. The cookie policy described in this document relates primarily to the use of grosvenorcasinos.com and associated digital services. Data processing activities that occur within the physical venue, including CCTV, membership records and loyalty scheme data, are governed by the House Privacy Policy rather than by this cookie policy.
The House Privacy Policy for land-based venues, including Grosvenor Casino Stratford, is available at grosvenorcasinos.com/static/house-terms-privacy.
- Your Rights Under UK Data Protection Law
Under UK data protection law, including the UK GDPR, users have the following rights in relation to personal data processed through cookies and similar technologies:
- The right to access personal data held about them
- The right to request correction of inaccurate personal data
- The right to request erasure of personal data in certain circumstances
- The right to object to certain types of processing, including direct marketing
- The right to withdraw consent where processing is based on consent
To exercise any of these rights, users may contact Grosvenor Casinos using the details set out in Section 10 of this document.
- Contact Information
For questions or requests relating to this cookie policy or to the processing of personal data in connection with Grosvenor Casino Stratford, users may contact Grosvenor Casinos through the following channels:
- Telephone: 0800 083 1990
- Email: [email protected]
- Live chat: Available on grosvenorcasinos.com
- Postal address: Grosvenor Casinos, TOR, Saint-Cloud Way, Maidenhead, Berkshire SL6 8BN, United Kingdom
Support by telephone is available from 8am to 8pm Monday to Friday and from 9am to 4pm on Saturday and Sunday. Live chat availability may vary.
- Updates to This Policy
Grosvenor Casinos reserves the right to update this cookie policy at any time to reflect changes in applicable law, regulatory requirements or operational practices. Users are advised to review the current version of this policy and the associated Privacy and Cookies Policy on a regular basis. The most recent version of the House Privacy Policy was updated in July 2024.